Accommodation New Zealand introduces
The DoubleTree by Hilton Coventry Building Society Arena has appointed Mark Smith as its new Hotel Manager, bringing nearly 40 years of expertise to the role. His extensive background in hospitality positions him to lead the property into a new chapter as it nears the completion of a major multi-million-pound refurbishment. The hotel, which boasts 121 rooms, is strategically located within the Coventry Building Society Arena, a multi-functional venue that hosts a range of events. Smith’s appointment comes at a pivotal moment, as the refurbishment project enters its final phase, promising a modern and elevated guest experience.
Mark Smith’s career has seen him in numerous senior roles within the hospitality industry, providing him with a deep understanding of the sector. He has held leadership positions at several prestigious hotels across the UK, most recently overseeing a serviced apartment portfolio for Coventry University. Prior to this, Smith spent nearly seven years at Hilton Warwick/Stratford-upon-Avon and served as General Manager at DoubleTree by Hilton Milton Keynes for two years. His longstanding association with Hilton makes him an ideal fit for the role at DoubleTree by Hilton Coventry Building Society Arena, where he aims to continue the brand’s legacy of excellence.
Smith’s vast experience in the Hilton family, combined with his in-depth knowledge of the Coventry and West Midlands market, is expected to help the hotel grow and develop its offerings. The hotel’s location, within the Arena complex, is key to its business strategy, as it benefits from the high footfall driven by the arena’s events. Smith has already expressed his excitement about the opportunities ahead, focusing on further enhancing the guest experience while strengthening the hotel’s standing as a destination in its own right.
The hotel has recently completed the refurbishment of all its guest bedrooms, offering guests a fresh, contemporary environment. The refurbishment project, part of a larger multi-million-pound investment, also includes the upgrade of public areas and corridors, which are now more inviting and functional. The hotel has expanded its room categories from seven to 13, which now includes pitch view rooms, family rooms and additional suites. Premium rooms have been enhanced with in-room fitness suites, catering to the growing demand for health-conscious amenities.
In addition to the guest rooms, the hotel’s restaurant, Faradays, has been renovated and a new guest lounge has been introduced, offering views of the main atrium. This revamped space is designed to provide a relaxed yet modern atmosphere for both guests and visitors attending events at the Arena. The final phase of the refurbishment will focus on significant upgrades to the ground floor, including the hotel’s lobby and reception area. These improvements aim to provide guests with a more luxurious and seamless experience upon arrival.
Smith’s appointment as Hotel Manager marks the beginning of an exciting new chapter for DoubleTree by Hilton Coventry Building Society Arena. With a wealth of experience in hospitality and a clear vision for the future, Smith is well-equipped to oversee the final stages of the refurbishment and help position the hotel as a sought-after destination in the region. As the events calendar at the Arena continues to drive business, Smith is keen to build on the hotel’s success and further develop its brand presence.
With his leadership, the hotel is poised to take full advantage of the significant investment that has been made in the property. As Coventry’s hospitality scene continues to grow, Smith’s extensive background and strategic insight will undoubtedly play a pivotal role in ensuring that the DoubleTree by Hilton remains a premier choice for both leisure and business travelers.
